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Privacy Policy

This notice describes the privacy policy (“Privacy Policy” or “Policy”) of www.quarterlyhomeservices.com/, which is operated by Quarterly Home Services, LLC, having its principal office at 5900 Balcones Dr Ste 100, Austin, TX 78731-4298 (hereinafter referred to the “Company” or “Quarterly Home Services” or “us” or “our” or “we” or “Site” or “Website”). In this Policy, you shall be referred to as “you” or “your,” “user,” or “users.”

 

This Privacy Policy explains what information of yours will be collected by us when you access the Website or when you make payments on the Website, or book or use our services, how the information will be used, and how you can control the collection, correction, and/or deletion of the information. We will not knowingly use or share your information with anyone except as described in this Privacy Policy. The use of information collected through our Site shall be limited to the purposes described under this Privacy Policy and our Terms & Conditions.

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By visiting our Site, providing your personal information, or placing your order with us, you accept and consent to the practices described in this policy. This includes consenting to processing any personal information you provide, as described below.

 

IF YOU DO NOT AGREE WITH THESE PRACTICES, PLEASE DO NOT USE THE SERVICES OR THE WEBSITE OR PROVIDE US WITH ANY OF YOUR PERSONAL INFORMATION.

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TABLE OF CONTENTS

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Sr. No.                      Particular

         1.                       What information about the users do we collect?

         2.                       Lawful basis for processing personal information

         3.                       How do we use this information?

         4.                       Deleting your information

         5.                       Cookies and Similar Technologies

         6.                       Sharing of information

         7.                       Storage and Security of Information

         8.                       Links to third-party sites

         9.                       How do we respond to legal requests?

       10.                       Children's Privacy

       11.                       How do I withdraw my consent?

       12.                       Governing Law and Dispute Resolution

       13.                       Do you have any questions or concerns about this privacy policy?

       14.                       Welcoming suggestions

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1.  What information about the users do we collect?

  • Information that you provide us: We collect the information you provide when you use our services, including, without limitation, when you register for an account, browse our website, use our services, make the payment, engage with us through any social media platform, signup for the newsletter, share your feedback, submit a complaint, communicate or interact with us in any manner. This can include Financial Details, Personally Identifiable Information (PII), and non-PII information. The examples include the landlord and the tenant’s full name, email address, contact number, address, and other house details you want us to inspect, photographs of the outside and inside the house, your queries, etc. We also collect information about how you use our services, such as the content you engage with or the frequency and duration of your activities.

  • Information that we collect when you use the Website: We also collect information while you access, browse, view, or otherwise use the Website. 

  • We collect information from third-party sources. You can engage with us through social media websites or mobile applications. When you do so, such as Instagram, you allow us to access certain information from your social media profile based on your privacy preference settings.

  • Payment Information: We collect your payment information when you pay on our platform for a subscription or our services. We will share this information with our third-party payment gateway service provider, Stripe, to process your payment.

  • Good Judgment: We suggest you exercise good judgment and caution while providing personal information. 

 

2.  What is the lawful basis for using your personal information?

You hereby acknowledge that all processing of your personal information will be justified by a "lawful ground" for processing. In the majority of cases, processing will be justified on the basis that:

  • Consent: You have consented to processing personal data for one or more specific purposes.

  • Performance of a contract: Provision of personal data is necessary for the performance of an agreement with you and/or any pre-contractual obligations thereof.

  • Legal obligations: Processing personal data is necessary to comply with the legal obligation we are subject to.

  • Legitimate interests: Processing personal data is necessary for the legitimate interests pursued by the Company.

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In any case, we will gladly help clarify the specific legal basis that applies to the processing, particularly whether the provision of personal data is a statutory or contractual requirement or a requirement necessary to enter into a contract. Feel free to contact us for this purpose at info@quarterlyhomeservices.com.

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3.  How do we use this information?

We use all the information we have to help us provide, support, and improve our services and facilitate the delivery of your requests. We use the information collected from you for the following purposes:-

  • To carry out the inspection and preventative services that you request;

  • To process your payments for the services;

  • To assess queries, requirements, and process requests for services;

  • To improve our sites, products/services, and customer service.

  • To be able to deliver our services, personalize content, and make suggestions for you by using this information to understand how you use and interact with our services and the people or things you’re connected to and interested in on and off our services.

  • We use your information to send you marketing communications and newsletters, communicate with you about our services, and let you know about our policies and terms. We also use your information to respond to you when you contact us.

  • We use the information we have to help verify accounts and activity and to promote the safety and security on of our services, such as by investigating suspicious activity or violations of our terms or policies. 

  • We also use your information to ensure our services are working as intended, such as tracking outages or troubleshooting issues you report to us, and to improve our services.

  • We use information to help improve the safety and reliability of our services. This includes detecting, preventing, and responding to fraud, abuse, security risks, and technical issues that could harm Rent House Services, our users, or the public.

  • To respond to summons, court orders, directions, or other judicial processes.

  • To provide information to law enforcement agencies or in connection with an investigation on matters related to public safety.

 

4.  Deleting your information

Your information and the content that you share on our platform are yours. You can at any time delete them. However, you acknowledge that we may retain some of the information so deleted for a reasonable period of time to comply with legal requests. You can request that we delete your information by writing at support@quarterlyhomeservices.com. 

 

5.  Cookies and Similar Technologies

Cookies are bits of electronic information that a website may transfer to a visitor’s computer to identify specific information about the visitor’s visits to other websites. We may use automated technologies, including web server logs to collect IP addresses, device details, cookies, and web beacons. The Website uses a browser feature known as a cookie, which assigns a unique identification to your computer. However, if you do not wish for us to collect such information, simply change the cookie settings on your web browser. For more information, please refer to our Cookie Policy on our website.

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6.  Sharing of Information

  • We share your personal and non-personal information with our third-party hosting service provider, GoDaddy (www.godaddy.com/).

  • We share your payment information with our third-party payment gateway service provider, Stripe (www.stripe.com/).

  • We also gather some of your data through Wix (www.wix.com/) for the form data you entered through Jot Forms (www.jotform.com/). 

  • Since we use a third-party company, ‘SnapInspect’ for filling out your inspection report, some of your data might be collected by it as per its privacy policy.

  • We might also provide you services through third-party contractors, in which case your personal and non-personal data will be shared with such third-party contractors. Although we will have strict NDAs with such third-party contractors to maintain the integrity of your data, we cannot warranty/guarantee their conduct.

  • We keep your information safe and do not share your information with any other third party. However, if we merge with or are acquired by another company or we sell our Website or business unit, or if all or a substantial portion of our assets are acquired by another company, in those cases, your information will likely be one of the assets that would be transferred.

  • We may also share your information in response to legal requests. Please refer to Section 12.

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7.  Storage and Security of Information

  • Storage: Your data is stored through Wix and GoDaddy’s data storage, databases, and servers. We also store some of the information collected by us on our servers and do not share it with any third party, except for the limited purposes as mentioned in Section 6. The servers and databases where information may be stored may be located outside the country from which you accessed this website and in a country where the data protection and other laws may differ (and be less stringent) from your country of residence. You hereby consent to any such cross-border transfer of your personal information.

  • Retention: Personal information that we collect, access, or process will be retained only so long as necessary for the fulfillment of the purposes for which it was collected, as necessary for our legitimate business purposes, or as required or authorized by law. Personal information no longer required to fulfill the identified purposes will be destroyed, erased, or made de-identified or anonymous.

  • Steps taken by us to protect your data: We regularly take the following steps to protect the integrity of your information: 

    • We protect the security of your information while it is being transmitted by using a secure connection;

    • We use computer safeguards such as firewalls to keep this data safe;

    • We only authorize access to employees and trusted partners who need it to carry out their responsibilities;

    • We regularly monitor our systems for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to strengthen security further; and

    • We will ask for proof of identity before sharing your personal data. 

  • Security: We employ reasonable security practices to ensure that your information is safe and secure with us. However, no information on the Internet is 100% safe, and you accept and acknowledge such risk. We will also disclose the information so collected for limited purposes, as mentioned in this Privacy Policy.

 

8.  Links to other sites

The Website may contain links to third-party websites, service providers, and online services that are not owned or controlled by us, such as a third-party payment gateway service provider. We have no control over and assume no responsibility for such websites and online services. Be aware when you leave the Website; we suggest you read the terms and privacy policy of each third-party website, service provider, and online service that you visit.

 

9.  How do we respond to legal requests?

We may access, preserve, and share your information in response to a legal request (like a search warrant, court order, or subpoena) if we have a good faith belief that the law requires us to do so. This may include responding to legal requests from law enforcement agencies, courts, tribunals, and government authorities. We may also access, preserve, and share information when we have a good faith belief it is necessary to detect, prevent, and address fraud and other illegal activity; to protect ourselves, you, and others, including as part of investigations; or to prevent death or imminent bodily harm. For example, we may provide information to third-party partners about the reliability of your account to prevent fraud and abuse on and off of our Services. We also may retain information from accounts disabled for violations of our terms for at least a year to prevent repeat abuse or other violations.

 

10. Children's Privacy

Protecting children's privacy is important to us, and therefore, our Website is not intended for children. We do not direct the Website to or knowingly collect any personal information from such children. If you are not of majority (or above) as per the law of the jurisdiction that applies to you, you are not authorized to use the Services without your parents/legal guardian’s prior written consent. If we learn that a child has provided personally identifiable information to the Website, we will use reasonable efforts to remove such information from its database. Please contact us at support@quarterlyhomeservices.com if you believe we knowingly or unknowingly collected information described in this Section.

 

11.  How can I withdraw my consent? (OPT-OUT)

If you sign up and make a purchase, you will automatically start receiving promotional emails and direct mail from us. If, after you opt-in, you change your mind, you may withdraw your consent for us to contact you for the continued collection, use, or disclosure of your information at any time by contacting us at info@renthouseservices.com

 

12.  Governing Law and Dispute Resolution

Unless provided by the relevant statute, rules, or directives applicable to the jurisdiction in which you reside, in case of any disputes, issues, claims, or controversies arising out of or about your use of the Website, Product, or our services, the governing law and dispute resolution mechanism as provided in the Terms & Conditions shall apply to this Privacy Policy as well.

 

13.  Do you have questions or concerns about this Privacy Policy?

In the event you have any grievance regarding anything related to this Privacy Policy, Terms & Conditions, or with any content or service of the Website or our Product, in that case, you may freely write your concerns through your registered email to Grievance Officer/Designated Representative to below:

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14.  Welcoming suggestions

We welcome your comments regarding this Privacy Policy. Please write to us at support@quarterlyhomeservices.com

 

Last updated on 08/24/2024.

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